Privacy Policy

Welcome to The Hibbert Group’s (THG) Web Site, www.hibbert.com and thank you for taking the time to review this Privacy Statement, which applies to all visitors to our Web Site, including consumers, clients and prospects. THG provides comprehensive marketing support to many of the most successful companies in the world. We are an international marketing services firm established in 1881, proud of our rich heritage and family ownership. We seek long-term partnerships with our customers.

Performance Standards

THG has identified the highest international performance standards in marketing support and are striving to meet or exceed these standards. Global Excellence is a major corporate initiative at our company. Also, all of our quality programs reside under the Global Excellence banner. These include the Partnership Performance Promise (PPP), ISO 9001:2015 certification and Leadership Certification. THG is a registered member of DMA (www.thedma.org) and adheres to its privacy guidelines as well as a member of the international association of privacy professionals (i.a.p.p.).

Our Commitment to Privacy

We believe that protecting the privacy and confidentiality of consumer and client employee information is very important. We value your business and the trust you have placed in us. Keeping current with (GLBA), (HIPAA), the Telecommunications Act of 1996 and all state & federal regulations regarding consumer data, THG has continued to enhance our privacy procedures regarding how we handle our client’s consumer and employee information.

THG will protect consumer and client employee information on our end; however, it is essential for you to protect yourself against unauthorized access to information on your side. Take simple measures as signing off and logging out when finished using any computer; keep your passwords in a secure location; and never share your passwords with any third parties.

In addition, THG continues to work very closely with our clients to meet their individual privacy policy requirements. To help you better understand how your consumer and client employee information is protected when visiting our site we are providing you with the following statement describing our best practices and policies concerning the privacy of consumer information on the web.

The Hibbert Group will only collect consumer and client employee information that is voluntarily submitted to the company by its clients, purchased on behalf of its clients, or procured on behalf of its clients through marketing activities. The Hibbert Group will not knowingly collect consumer information from individuals under the age of 18 without verification of appropriate parental consent as performed by The Hibbert Group’s client. All consumer information collected online and offline is subject to “opt-in” and “opt-out” mechanisms as defined by our clients. The Hibbert Group’s customer defines business rules for database and list maintenance relating to the management of consumer marketing programs/information. Consumer and client employee information is collected through, but not limited to, data file transmissions from The Hibbert Group’s client or their business partner, websites, e-mail campaigns, returned mail / Business Reply Cards (BRCs), consumer inquiry by mail or phone, and coupon rebate programs.

We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Policy.  We implement technical and organization measures to protect your Personal Data and follow data retention practices in line with applicable law.  These measures can include physical, electronic and procedural safeguards.  We also limit access to your Personal Data to only employees, agents and representatives who need to know.  The Hibbert Group’s data transfer security is maintained through a combination of several data encryption methods and authenticity certificate programs including SSH, PGP and of SSL security certificates. SSH utilizes Secure File Transfer Protocol (SFTP) which allows for increased security when transferring files over the Internet. The Hibbert Group has liability in cases of onward transfer of data to third parties. The Hibbert Group will take reasonable steps to permit individuals access to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.

For any inquires in regards to personal consumer data, please contact The Hibbert Group at:
1-888-HIBBERT, Ext. 6999
or Email: jwatkins@hibbertgroup.com

The Hibbert Group complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework(s), as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. The Hibbert Group has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

The Hibbert Group has adopted the Privacy Shield Compliance: Supplemental Principle 6 through self-certification to the Department of Commerce (https://www.privacyshield.gov/) regarding the collection use and retention of personal information from the European Union member countries and Switzerland. This ensures the safe transfer of consumer information from the EEA (European Economic Area) and Switzerland to The Hibbert Group. Certification assure EU and Swiss organizations that our company adheres to the Privacy Shield principles. The policy can be viewed at our company website www.hibbert.com under the Privacy Policy area.

Policy Questions or Concerns

If at any time you have any questions about THG’s Privacy Policy or concerns about your dealings with THG, please contact us immediately at:

The Hibbert Group
Attn: Jill A Watkins
Sr. Director of Quality Assurance and Regulatory Compliance
400 Pennington Ave
Trenton, NJ 08650
USA

1-888-HIBBERT, Ext. 6999
or email: jwatkins@hibbertgroup.com

DMA serves as THG’s third-party dispute resolution provider, as required under the Privacy Shield and Safe Harbor Principles. If by contacting THG without satisfactory resolution, complaint(s) may be filed with DMA:

DMA Privacy Shield
1333 Broadway
Suite #301
New York, NY 10018

To file a complaint/inquiry: https://thedma.org/resources/consumer-resources/privacyshield-consumers/

In the event complaints to THG and DMA do not result in a satisfactory resolution, a consumer may seek binding arbitration. Additionally, if the consumer has a national security concern, you can contact the Ombudsperson at the Department of State at http://www.state.gov/s/ombudsman/.

Enforcement

THG is subject to the investigatory and enforcement power of the Federal Trade Commission. We are required to disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

Web site Usage Information

With respect to the corporate Web Site, www.hibbert.com, THG will collect, store, and/or use the consumer information provided which includes, but is not limited to, any of the following: (a) a first and last name; (b) a home or other physical address, including street name and name of city and town; (c) an email address or other online contact information, such as an instant messaging user identifier or a screen name that reveals an individual’s email address; (d) a telephone number; (e) a social security number; (f) an account number of any type; (g) an Internet Protocol (IP) address or host name that identifies an individual consumer; (h) a persistent identifier, such as a customer held in a “cookie” or processor serial number, that is combined with other available data that identifies an individual customer; (i) web beacons that collect information through web logs; or (j) any information that is combined with (a) through (i) above. The information we collect is used to contact you regarding any questions, comments or requests for information you may have regarding our services. THG does not currently use ad serving companies to place banner ads from other firms on our site; therefore there is no tracking by these third party companies from any banner ads, bulletin boards or other interactive venues. We also do not knowingly collect consumer information from children under the age of eighteen.

Security Technology

THG’s Web Site has extensive security measures in place, including the latest encryption technology to firewalls and backup procedures, to protect the confidentiality of all consumer and client employee information. THG maintains these safeguards to assure that the identity of consumer and client employee information are never accessible to anyone outside THG.

Thank you for taking the time to read through this Privacy Statement. Please visit our website again.

We reserve the right to update this Privacy Statement when deemed necessary and will post all changes to this Statement on our website.